IMPORTANT: BC 1 Call’s notification system remains operational, and locate requests can continue to be submitted and processed. Members using Microsoft email services may experience delays in receiving notifications. Service users may experience delays in receiving responses to locate requests.
November 13, 2026
BC 1 Call is advising members and service users of potential email delays resulting from a widespread Microsoft service disruption affecting Outlook, Exchange Online, and other Microsoft services.
For BC 1 Call Members:
- The email delivery retry period has been extended from two hours to 72 hours.
- Compare daily notification summaries with notifications received, until the issue is resolved.
- Promptly report missing notifications to BC 1 Call for investigation.
For BC 1 Call Service Users
- Online locate requests remain available.
- Do NOT initiate excavation until all responses have been received, read, and understood.
- Do NOT assume that submitting a request means excavation can proceed as email delays may affect when infrastructure owners receive notifications.
Updates
We are monitoring the situation with our service provider and will share updates as needed. Last updated: November 13, 2026.