Webinars - Placing an Online Locate Request
If you are new to BC 1 Call or would like to learn how to request a locate online, you can watch our free webinars. They will walk you through all the steps of the ticket submission process and discuss frequently asked questions.
Watch the recorded webinar here.
Software Tips
List of Software Changes (Jan 2024)
Requesting Tickets Via Mobile
How to Request a Ticket on Mobile
How to Use the Ticket Details Screen on Mobile
How to Use the Dig Site Location / Confirm Dig Site Screens on Mobile
Searching for Your Dig Site Location on Mobile
Drawing the Dig Site Location on Mobile
How to Search Your Ticket History on Mobile
How to Edit Your Ticket Settings on Mobile
Requesting Tickets Via Browser
How to Request a Ticket Screen
How to Use the Location Screen
Drawing the Dig Site Map Ticket
Can I save an Unfinished Ticket?
How to Use the Ticket Details Screen
Searching for Your Dig Site Location
What Happens after Submitting a Ticket?
Can I Save An Unfinished Ticket?
How To Search Your Ticket History
How To Edit an Existing Ticket
Positive Response (No Response)
How To Relocate a Previous Ticket
How To Search Your Ticket History
Resources
About BC 1 Call Brochure: Learn about BC 1 Call - who we are, how to request a locate, the importance of digging safely, and other important information everyone who is planning to undertake a project that involves digging in BC must know.
Worker Training Resources
BC 1 Call Training Presentation - For use by Education Partners in their professional training, or by employers looking to give employees in Locate Departments or in the field an overview of BC 1 Call and our process.
WordSafeBC Toolbox Safety Meeting Discussion Guide about BC 1 Call- For use by supervisors in discussions with workers about the importance of using BC 1 Call. So workers know what information is required to place a locate request with BC 1 Call, use the guide in conjunction with the Locate Request Information Checklist below.
Locate Request Information Checklist- Outlines information required in order for BC 1 Call members to provide clear, quality instructions on how to avoid inadvertently damaging underground infrastructure when disturbing the ground.
International Code for Marking Buried Facilities: When your site is marked out showing the location of buried facilities, the markers will be coded in accordance with these colours to indicate the type of buried facilities.
FortisBC Guide - Excavation Safety around Natural Gas
BC Common Ground Alliance - 6 Steps for Safe Digging
Safe Digging Promotional Resources
BC 1 Call Marketing & Communications Info Package: This package includes samples of BC 1 Call content that can be used on your organization's communications channels such as website, blog, newsletter, and social media platforms so that the safe digging message can reach as many BC residents as possible.
BC 1 Call Bumper Stickers: Show you are part of the Safe Digging Community while on the road. Order your free BC 1 Call bumper stickers from communications@bc1c.ca. Don't forget to replace existing bumper stickers bearing our old logo!
Black & White BC 1 Call Logo: For co-branding marking flags, etc.
Colour BC 1 Call Logo: For use on your website or collateral.
Resources for Homeowners/ Residential Contractors
Locate Request Information Checklist- Outlines information required in order for BC 1 Call to provide clear, quality instructions on how to avoid inadvertently damaging underground infrastructure when disturbing the ground.
External Damage Prevention Resources
BC Common Ground Alliance - Best Practices for Damage Prevention
BC Common Ground Alliance Contractor Safe Digging Resources
BC Energy Regulators - Emergency Preparedness Factsheet
BC Energy Regulators - Pipelines in BC Factsheet
Canadian Common Ground Alliance - 2023 DIRT Report (Damage Incident Reporting Tool)
City of Burnaby's Story of Award Winning Automation: "Automated Dial Before You Dig System" using BC 1 Call as the source of 100% of it's locate requests:
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- Presentation to MISA BC by Herman Louie
- 2022 Safe Software Blog Post "Harnessing the Power of Automation for Efficiency"
- See also BC 1 Call's Blog congratulating the City on winning MISBC's 2022 Spirit of Innovation Award and highlighting the business & service impacts of the City's Dial Before You Dig System
FortisBC - 5 Cautionary Tales To Ensure Safe Digging
FortisBC - 7 Damaging Myths About Safe Digging
FortisBC - 8 Mistakes to Avoid Hitting Gas Lines
FortisBC - Common Causes of Gas Line Damage and How to Avoid Them
FortisBC - How to Plant a Tree Safely
FortisBC - How to Safely Unblock a Sewage Line
FortisBC - Safe Digging for Homeowners & Contractors
Policies for Safe Excavation Near TELUS Facilities
Professional training provided by Education Partners that includes reference to BC 1 Call
Professional Utility Locators available to help you know what's below
Staying Safe Around BC Hydro Power Lines
Technical Safety BC Safe Digging Practices
The BC Small Water Systems Community Network
A free, online platform designed specifically for water system purveyors that support less than 500 people per day. The Community Network connects decision makers and their teams with peers and supporters. The site provides access to resources, articles and discussion forums in addition to Community shared news, opportunities and upcoming events.
Watch our Videos
You can watch some of BC 1 Call's instructional videos on our YouTube channel and check our throwback ads on our Videos page.
CTV News: Interview with CEO Chris Hyland
Global News: How to avoid damaging gas lines