ALERT: There may be temporary delays in response to locate requests along with connectivity issues as a result of the ongoing COVID-19 health crisis. If you are unable to connect via our toll-free number: 1-800-474-6886, please call our non-toll free line at 712-538-4089. Our members are working diligently to meet required response times. We thank you for your patience.

The new system for submitting locate requests in British Columbia, Alberta and Manitoba went live on January 31.

The new software, by PelicanCorp, features several changes from the previous system, and changes to how locate requests are handled were introduced as the notification centres in BC, Alberta and Manitoba aligned their business practices.

These changes include new ticket types and changes to existing ticket types, a new mapping system and preconfigured fields.

Read more about the changes below:

Ticket Types:
– Changes in BC

Required Information:
– For Users
– For Members

User Profiles:
– New User Profiles

Mapping Tools:
– New Mapping System

For more information and updates, visit

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